Terms-of-service
1. ABOUT US & GENERAL TERMS
The website and its related services for global B2B customers (available at www.baogaao.eu.com/b2b-o) is operated by BAOGAAO International Co., Ltd . (hereinafter referred to as “the Company”, “we”, or “us”).
We are an authorized global distributor of BAOGAAO brand products, responsible for order processing and worldwide shipping from our fulfillment center in Taiwan.
Unified Business Number: 94840587
Email: info@baogaao.eu.com
2. ORDERS, PRODUCTS & PAYMENTS
All prices quoted on this website are exclusive of any import duties, taxes, or customs clearance fees imposed by the destination country. These charges shall be borne solely by the buyer (you).
Our payment account is based in Taiwan. All transactions will be processed in United States Dollars (USD) or (EURO). We currently accept payments via PayPal.
2.1 Contract of Sale
A contract between you an BAOGAAO International Co., Ltd is formed when we accept your order. This will usually be when we issue an invoice or dispatch the goods, whichever occurs later.If we are unable to accept your order for any reason, any payment taken will be refunded in full.
2.2 Account & Eligibility
You may be required to create an account in order to place an order. We reserve the right to approve, suspend or terminate accounts at our discretion.
Products supplied for professional use are not intended for resale via unauthorised channels, including online marketplaces. We reserve the right to refuse or cancel orders, and/or suspend or close accounts, where we reasonably believe this condition is being breached.
2.3 Orders & Acceptance
By placing an order, you confirm that you have read and accepted these Terms, that you are authorised to place the order, and that all information provided is accurate.
We reserve the right to refuse or cancel any order at our discretion, including where fraud or unauthorised activity is suspected. We reserve the right to limit quantities purchased and to refuse orders that appear to be placed by resellers or distributors.
2.4 Pricing & Payment
All prices are quoted exclusive of any import duties, taxes, or customs clearance fees imposed by the destination country. These charges shall be borne solely by the buyer (you).
We take care to ensure pricing is accurate, but errors may occasionally occur. Where this happens, we reserve the right to correct the error and cancel or amend the order if necessary.
Risk in the goods passes to you when the goods are delivered to the address provided. Title to the goods shall remain with RE:BAOGAAO International Co., Ltd until payment has been received in full.All promotions are subject to availability and may be withdrawn or amended at any time. Promotions cannot be combined unless expressly stated.
2.5 Product Information
Product descriptions and specifications are based on manufacturer information. While we aim to ensure accuracy, we cannot guarantee that all information is complete or error-free. Images are for illustrative purposes only and may differ from the actual product.
It is your responsibility to ensure that products are suitable for your intended use and are used in accordance with any instructions provided. Where products are used in a professional or commercial setting, you are responsible for ensuring that they are used by appropriately trained individuals and in accordance with all relevant guidance, instructions and standards. You are also responsible for ensuring compliance with any applicable laws, regulations and professional standards relating to the use, storage and application of the products.
2.6 Stock Availability
Where items are not in stock, we may contact you with options, part-ship your order, or cancel and refund the affected items. We reserve the right to withdraw, suspend or discontinue any product at any time without notice.
2.7 Fraud & Security
In some cases, we may request additional information to verify an order. We reserve the right to delay, refuse or cancel any order where fraud or unauthorised activity is suspected.
3. DELIVERY
We aim to deliver all orders efficiently using reputable courier services. Full delivery details, including estimated timeframes and charges, are available on our website.
Orders will be delivered to the address provided at checkout. It is the customer’s responsibility to ensure that all delivery details are accurate and complete.
If incorrect or incomplete delivery information is provided, we are not responsible for any resulting delays or additional costs.
3.2 Delivery Attempts and Failed Deliveries
If delivery attempts are unsuccessful, the courier may leave instructions for rearranging delivery or collecting the parcel.
If a parcel is not collected or redelivery is not arranged within the courier’s specified timeframe, it may be returned to us. In such cases, we reserve the right to charge for any redelivery costs.
3.3 Delivery Times
Any delivery dates or times provided are estimates only. While we aim to meet these timeframes, we are not liable for delays caused by couriers or circumstances outside our control.
Once goods have been dispatched, we will work with the courier to resolve any delivery issues, subject to your statutory rights.
3.4 Lost or Missing Parcels
If your parcel has not arrived within a reasonable time, please contact us as soon as possible so that we can investigate with the courier.
3.5 Receipt of Goods
You are responsible for inspecting goods within a reasonable time following delivery.
If your order arrives damaged, incomplete or incorrect, please notify us as soon as possible (and ideally within 48 hours) so that we can resolve the issue promptly.
We may require photographic evidence or further information before agreeing any replacement, refund or other resolution.
4. REFUND AND EXCHANGE POLICY
We hope you will be happy with your purchase. However, if you wish to return an item, you may do so within the timescales and conditions outlined below.
Right to Cancel: You have the right to cancel your order within 14 days of receiving the goods for a full refund (subject to permitted deductions). To exercise this right, you must notify us in writing or by email within this period.
Return Conditions: Items must be returned in their original packaging and in a resaleable condition, with proof of purchase.
Return Costs: Return postage costs are your responsibility unless the item is faulty or incorrect.
Deductions: We reserve the right to make a reasonable deduction from the refund for any loss in value caused by handling beyond what is necessary.
Exceptions: For hygiene and safety reasons, certain products, including liquids, gels, treatments, and other sealed items, cannot be returned if they have been opened or used, unless they are faulty.
Faulty Items: If an item is faulty, please contact us within 14 days of receipt. We will offer a repair, replacement, or refund as appropriate.
If you are dissatisfied with any aspect of our service, please contact us in writing with your contact details, a description of the issue, and any relevant correspondence or supporting documents. We will review your complaint and respond as quickly as possible.
We aim to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.
6.2 Website Access
We do not guarantee that the website will be available at all times or free from errors. Access may be suspended or restricted for maintenance or other reasons beyond our control.
6.3 Product Display
We make every effort to display products as accurately as possible. However, colours and appearance may vary depending on the device used. Where relevant, we recommend referring to physical samples.
6.4 Intellectual Property
All intellectual property rights in our products, brands, content and materials remain our property or that of our licensors. You may not use, reproduce or distribute any content or branding without our prior written consent.
Any competitions, offers or promotions run on this website or in connection with our products may be withdrawn or amended at any time. Additional terms may apply where stated.
8. LIABILITY
Nothing in these Terms excludes or limits liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
Products must be used in accordance with any applicable instructions, guidance and, where relevant, professional standards. We shall not be liable for any issues arising from misuse, incorrect application, or use outside of intended practice.
We will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any indirect or consequential loss, including loss of profits, business, contracts, anticipated savings, goodwill, or reputation arising out of or in connection with any order or use of our products.
Our total liability arising out of or in connection with any order shall not exceed the price paid for the goods giving rise to the claim.
9. GENERAL
These Terms constitute the entire agreement between you and us. We may assign our rights and obligations under these Terms at any time. We are not liable for any failure or delay caused by events beyond our reasonable control. If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.
10. COMPETENT COURT & GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan) .
With respect to any disputes arising out of this Contract with a customer (who is a merchant, a legal entity, or a public institution), the parties agree that the exclusive place of jurisdiction shall be the District Court of New Taipei City, Taiwan.