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SHIPPING & RETURNS
Our flat shipping rate is €4.99 however shipping is free if your (net) order is €79 or more (after any discounts and not including tax).For deliveries within Germany, we charge a shipping fee of up to €4.99.
If your order is being shipped outside the EU or to the US, at checkout we will calculate any taxes and duties (if applicable) on your order. This will ensure a smooth delivery without any delays or unexpected charges.
- Standard 3-4 Working Days (UPS) = Our fulfillment team aims to dispatch your order within three (2) to four (3) working days. Up To five (5) days for bank-holiday weekends.
Note: Working days = Monday to Friday*
Note: This service is available only with certain sales or deals. - If your order contains hazmat goods (pH bonder, Prep, Primer, Dilution Fluid and Blending Fluid), we offer Standard Economy Shipping only.
We offer worldwide shipping. To view all the countries we currently ship to, please see the drop-down menu of the shipping address at checkout.
Shipping and payment terms
| Dispatch service | Delivery time | Country | Costs | Currency |
| DHL Standard Versand | 1-2 days | Germany | 4,99 € | Euro |
| DHL Versand | 3-5 days | Austria | 11,99 – 16,99€ | Euro |
| DHL Versand | 5-9 days | Belgium, Bulgaria, Denmark, Finland, Greece, England, Ireland, Italy, Croatia, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Sloakei, Slovenia, Spain, Turkey, Hungary, Chile, Guensey, Romania | 13,49 – 16,99€ | Euro |
| DHL Versand | 10-15 days | Faroe Islands | 15,49 – 18,99€ | Euro |
| DHL Versand | 15-22 days | Israel, Russia, South Korea, South Africa | 35,49 – 42€ | Euro |
| DHL Versand | 10-14 days | Argentina, Japan, Canada, Puerto Rico, Usa; China | 30,49 – 35€ | Euro |
| DHL Versand | 11-16 days | Australia, Mexico, New Zealand, Nigeria | 32,99 – 36,5€ | Euro |
| DHL Versand | 7-10 days | Serbia | 14,99 – 22€ | Euro |
| DHL Versand | 3-5 days | Switzerland | 11,99 – 16,99€ | Euro |
| DHL Versand | 12-15 days | Bosnia-Herzegovina | 19,49 – 22,9€ | Euro |
| DHL Versand | 4-6 days | France | 12,99 – 15,49€ | Euro |
| DHL Versand | 4-6 days | Sweden | 12,95 – 15,49€ | Euro |
| TNT Express Versand | 2-3 days | Belgium, Denmark, Luxembourg, Netherlands, Austria | 14,45 – 19,49€ | Euro |
| TNT Express Versand | 2-4 days | France, England, Italy, Poland, Spain, Czech Republic | 20,89 – 28,49€ | Euro |
| TNT Express Versand | 2-4 days | Bulgaria, Finland, Greece, Ireland, Norway, Portugal, Sweden, Slovakia, Slovenia, Hungary, Romania | 19,89 – 25,49€ | Euro |
| TNT Express Versand | 3-6 days | Albania, Bosnia, Iceland, Croatia, Malta, Russia, Serbia, Turkey | 37,49 – 44,99€ | Euro |
| TNT Express Versand | 4-7 days | Canada, USA | 64,79 – 125€ | Euro |
| TNT Express Versand | 2-3 days | Switzerland | 21 – 31€ | Euro |
| TNT Express Versand | 5-7 days | Australia, Japan, New Zealand, South Korea | 56,89 – 118€ | Euro |
| TNT Express Versand | 9-10 days | Arab Emirates, Faroe Islands, Nigeria, Puerto Rico | 80 – 188€ | Euro |
| DPD Standard Versand | 1-2 days | Germany | 4,8 – 6,99€ | Euro |
| DPD Express (bis 18:00 Uhr) | 1 day | Germany | 14,49 – 16,99€ | Euro |
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it, It must also be in the original packaging.
Non-returnable items:
– sale items or gift cards
We work hard to ensure that your items arrive in perfect condition, but we know that this is not always the case. To report damaged or defective items, incorrect items, or any missing items, please email info@baogaao.com or visit www.baogaao.eu.com and click on the “Contact Us” tab at the bottom.
Shipping
To return your product, you should mail your product to:Steinsdorfstraße 1a, 80538 München
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
PLACING AN ORDER
We accept Visa Credit, Visa Debit, Mastercard, Klarna, Apple Pay, Google Pay and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Unfortunately, once you have placed your order, you cannot change the items ordered.
We’re very sorry that an item has been missed from your order. Please send a message to hello@Nailsinc.com to let our Customer Service team know and they’ll be happy to help.
To speed the process up, please send us the below information in your email to us:
- Order Number
- Name of Product(s) Missing
If a delivered item does not meet your requirements after opening and/or one-time use/one-time “testing”, “swatching”, “trying out”, we are of course sorry. However, due to the nature of the products, we CANNOT accept returns after the item has been opened or used. After opening the product, the item is no longer sterile or may have been cross-contaminated and therefore does not qualify for our hygiene standards and thus resale.
THE PRODUCTS
BAOGAAO provides two solutions, Solution 1: Keratin Treatment, which can be easily applied at home by following our combinations and instructions.
Option 2: Nail Gel Repair, no need to cut your nails short, just follow the instructions and apply it.
No, our gel polish system does not require the use of a primer. However, if you have a client who experiences lifting or chipping easily, or, a client who has weaker nails, you can use our PRO PRIMER to aid in the adhesion of the product to the nail.
For soft or brittle or uneven nails, we recommend using BAOGAAO Base Coat. to add protection and ensure that the surface of the nail absorbs the nutrients of the nail care solution in its entirety, as we have a variety of combinations available. You can refer to the BAOGAAO Nail Care Diagnosis for more information.
Yes, BAOGAAO Nails are gentler than a gel manicure in the nail salon, simply file the surface of your nails slowly and gently at low speed. You can therefore also use them on brittle nails. Our Builder GEL can also help to stabilise your nails and protect them from breaking prematurely.
SAFETY
Indeed it is. Our gel polish formula is free from:BAOGAAO 7 Free: No formaldehyde resin, formaldehyde, toluene, DBP, camphor, xylene, methyl ketone.
PRODUCT ISSUE
All our products 99% are made in Germany and Italy
To safely remove a gel manicure and minimize damage to your natural nails be sure to use the following instructions. Never pick or peel off a gel manicure as this can cause damaged, weak nails.
First, using a medium grit file, file away the top colour layer of your gel manicure.
1. apply nail oil to the cuticles and protect them. 2.carefully polish the shiny nail with a coarse file without touching the natural nail. 3.apply SPA remover to the cotton pad in a foil remover wrap and wrap around the nail with the cotton pad on the nail and let soak for 10-15 minutes.
4. remove the foil and gently push the gel off the nail using a cuticle pusher and remover. If the gel does not come off easily, leave it to soak for a further 5 minutes. You should not need to use force to remove the gel material.
Once the nails have been removed, file the nails to the desired length and shape, gently and slowly on low speed sanding the surface of the nails if necessary. From here, you are ready to apply your new nail polish. Be sure to apply cuticle oil for moisture.
BAOGAAO has two options, for home care you can use BAOGAAO Nail Bite as a nail bite inhibitor, it is suitable for both adults and children.
As a professional manicure or advanced treatment, Derma Gel can be used as a nail biting agent, which is very beneficial to you. It stays on your nails for up to 3-4 weeks. It strongly protects damaged nails and makes them longer and stronger.
BAOGAAO SYSTEM
BAOGAAO SYSTEM is a revolutionary nail strengthening system designed to strengthen, repair and protect natural nails from within. As each individual has different and combined nail problems, the BAOGAAO SYSTEM is designed to help you strengthen and protect your natural nails from within.
With the different BAOGAAO product combinations, BAOGAAO specialists propose a variety of repair solutions for all kinds of problematic nails, with the goal of strengthening the nail plate from within in order to allow it to grow properly, the BAOGAAO SYSTEM is available in two major classes: BAOGAAO Treatment System and Professional Nail Technician System.
BAOGAAO TREATMENT is an ALL-ROUND PROBLEM NAIL CARE product for nails. Professional natural nail care treatments help to enhance nail elasticity and growth, strengthen the nail plate and protect nails from the damaging effects of the working environment. For all types of problem nails, BAOGAAO has a solution for you. It can be used alone or in addition to other TREATMENT products, and is recommended to repeat the treatment once a week.
PROFESSIONAL & WHOLESALE
Thank you for your interest in the BAOGAAO Professional Account Program. By creating and getting approved for a Pro-only account, you will be granted access to year-round professional perks and special promotions online. We partner with distributors, nail salons, and emerging brands across Europe to provide ready-to-use nail care solutions.B2B
We will have professional nail technicians to provide intense online social media free teaching and paying instruction, as well as occasional seminars.