Terms-of-service
1. ABOUT US & GENERAL TERMS
www.baogaao.eu.com is an authorized distributor of The Company You Love UG.
The Company You Love UG is the owner of the BAOGAAO brand and offers high-quality products across multiple categories, as well as professional training and education.
Steuernummer：337/5953/1471
VAT number is DE369077895
Steinsdorfstraße 1a, 80538 München
info＠baogaao.eu.com
2. ORDERS, PRODUCTS & PAYMENTS
All prices quoted on this website are exclusive of German VAT. For customers based in the EU who hold a valid VAT identification number, the reverse charge procedure applies. No VAT will be added to your order, and it is your responsibility to self-account for the VAT in your own member state. You must enter your valid EU VAT number during checkout; we reserve the right to verify its validity through the VIES system. If a valid VAT number is not provided or verified, German VAT may be applied to your order.
2.1 Contract of Sale
A contract between you and The Company You Love UG is formed when we accept your order. This will usually be when we issue an invoice or dispatch the goods, whichever occurs later.If we are unable to accept your order for any reason, any payment taken will be refunded in full.
2.2 Account & Eligibility
You may be required to create an account in order to place an order. We reserve the right to approve, suspend or terminate accounts at our discretion.
Products supplied for professional use are not intended for resale via unauthorised channels, including online marketplaces. We reserve the right to refuse or cancel orders, and/or suspend or close accounts, where we reasonably believe this condition is being breached.
2.3 Orders & Acceptance
By placing an order, you confirm that you have read and accepted these Terms, that you are authorised to place the order, and that all information provided is accurate.
We reserve the right to refuse or cancel any order at our discretion, including where fraud or unauthorised activity is suspected. We reserve the right to limit quantities purchased and to refuse orders that appear to be placed by resellers or distributors.
2.4 Pricing & Payment
All prices are subject to DE VAT unless stated otherwise.
Payment is taken at the time of ordering. We currently accept as PayPal. PayPal transactions are processed in EURO and any currency conversion costs are the
responsibility of the customer.
We take care to ensure pricing is accurate, but errors may occasionally occur. Where this happens, we
reserve the right to correct the error and cancel or amend the order if necessary.
Risk in the goods passes to you when the goods are delivered to the address provided. Title to the goods shall remain with RE:The Company You Love UG until payment has been received in full.All promotions are subject to availability and may be withdrawn or amended at any time. Promotions cannot be combined unless expressly stated.
2.5 Product Information
Product descriptions and specifications are based on manufacturer information. While we aim to ensure accuracy, we cannot guarantee that all information is complete or error-free. Images are for illustrative purposes only and may differ from the actual product.
It is your responsibility to ensure that products are suitable for your intended use and are used in accordance with any instructions provided. Where products are used in a professional or commercial setting, you are responsible for ensuring that they are used by appropriately trained individuals and in accordance with all relevant guidance, instructions and standards. You are also responsible for ensuring compliance with any applicable laws, regulations and professional standards relating to the use, storage and application of the products.
2.6 Stock Availability
Where items are not in stock, we may contact you with options, part-ship your order, or cancel and refund the affected items. We reserve the right to withdraw, suspend or discontinue any product at any time without notice.
2.7 Fraud & Security
In some cases, we may request additional information to verify an order. We reserve the right to delay, refuse or cancel any order where fraud or unauthorised activity is suspected.
3. DELIVERY
We aim to deliver all orders efficiently using reputable courier services. Full delivery details, including estimated timeframes and charges, are available on our website.
Orders will be delivered to the address provided at checkout. It is the customer’s responsibility to ensure that all delivery details are accurate and complete.
If incorrect or incomplete delivery information is provided, we are not responsible for any resulting delays or additional costs.
3.2 Delivery Attempts and Failed Deliveries
If delivery attempts are unsuccessful, the courier may leave instructions for rearranging delivery or collecting the parcel.
If a parcel is not collected or redelivery is not arranged within the courier’s specified timeframe, it may be returned to us. In such cases, we reserve the right to charge for any redelivery costs.
3.3 Delivery Times
Any delivery dates or times provided are estimates only. While we aim to meet these timeframes, we are not liable for delays caused by couriers or circumstances outside our control.
Once goods have been dispatched, we will work with the courier to resolve any delivery issues, subject to your statutory rights.
3.4 Lost or Missing Parcels
If your parcel has not arrived within a reasonable time, please contact us as soon as possible so that we can investigate with the courier.
3.5 Receipt of Goods
You are responsible for inspecting goods within a reasonable time following delivery.
If your order arrives damaged, incomplete or incorrect, please notify us as soon as possible (and ideally within 48 hours) so that we can resolve the issue promptly.
We may require photographic evidence or further information before agreeing any replacement, refund or other resolution.
4. RE:NEW Beauty Refund and Exchange Policy
We hope that you will be happy with any purchase you make from RE:The Company You Love UG. However, we understand that, at times, items may not be as expected. Should you wish to return an item, you may do so within the timescales and conditions outlined below.
All online purchases are subject to the Consumer Contracts Regulations 2013, which give consumers the right to cancel their order within 14 days of receiving the goods for a full refund (subject to any permitted deductions). To exercise your right to cancel, you must notify us by email or in writing. You then have a further 14 days to return the goods.
Items must be returned with proof of purchase. If we are unable to verify your proof of purchase, we may be unable to process a refund or exchange.
To arrange a return, please contact our Customer Services Team on info@baogaao.eu.com . We operate a 30-day returns policy from the date of receipt for faulty items, in line with your rights under the Consumer Rights Act 2015. This is separate from your cancellation rights outlined above.
Refunds will be processed within 14 days of receiving the returned goods (or evidence of return) and will be made using the original payment method unless otherwise agreed. If you cancel your order under the Consumer Contracts Regulations, we will refund the cost of standard delivery (excluding any upgraded delivery options). Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
For hygiene and safety reasons, certain products, including liquids, gels, treatments and other sealed items, cannot be returned if they have been opened or used, unless they are faulty.
We reserve the right to refuse returns that do not comply with this policy, subject to your statutory rights.
We aim to ensure that all information on our website is accurate and up to date. However, errors may occasionally occur. We reserve the right to correct any errors and update information without prior notice.
6.2 Website Access
We do not guarantee that the website will be available at all times or free from errors. Access may be suspended or restricted for maintenance or other reasons beyond our control.
6.3 Product Display
We make every effort to display products as accurately as possible. However, colours and appearance may vary depending on the device used. Where relevant, we recommend referring to physical samples.
All intellectual property rights in our products, brands, content and materials remain our property or that of our licensors. You may not use, reproduce or distribute any content or branding without our prior written consent.
Any competitions, offers or promotions run on this website or in connection with our products may be withdrawn or amended at any time. Additional terms may apply where stated.
Nothing in these Terms excludes or limits liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
These Terms constitute the entire agreement between you and us in relation to your purchase and supersede any prior discussions, correspondence or agreements.
transfer your rights without our prior written consent.
10.Competent Court
With respect to any disputes arising out of this Contract with a customer (who is a merchant, a legal entity under public law, or a special fund under public law), the parties agree that the exclusive place of jurisdiction shall be the Seller’s place of business in Germany. This provision also applies to legal proceedings relating to bills of exchange and checks.